Victor Sonde: Social media trends during covid-19 and how elearning has paved the way for the future as an elearning consultant.

Adopting gamification as an alternative lens to service designing can deliver increased motivation and engagement for applications, and in o

User research should not be based solely on discursive methods because they only capture data that customers want to articulate at that spec

The concern in measuring expectations is the subject of further debates. At the same time, the measurement of performance perceptions offere

Service design as a methodology helps to visualise and break down complex service components and their dependencies.

Codesigning, with user participation, are pivotal principles in service design and service innovation. The findings show that codesign teams