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    Victor Sonde: Social media trends during covid-19 and how elearning has paved the way for the future
    Victor Sonde
    • Nov 27, 2020
    • 4 min

    Victor Sonde: Social media trends during covid-19 and how elearning has paved the way for the future

    Victor Sonde: Social media trends during covid-19 and how elearning has paved the way for the future as an elearning consultant.
    21 views0 comments
    Motivating users with gamification for design
    Victor Sonde
    • Aug 2, 2020
    • 2 min

    Motivating users with gamification for design

    Adopting gamification as an alternative lens to service designing can deliver increased motivation and engagement for applications, and in o
    6 views0 comments
    Methods to keep users at the heart of service design lifecycle
    Victor Sonde
    • Jul 29, 2020
    • 3 min

    Methods to keep users at the heart of service design lifecycle

    User research should not be based solely on discursive methods because they only capture data that customers want to articulate at that spec
    23 views0 comments
    Measuring digital service quality from customer perspective
    Victor Sonde
    • Jul 29, 2020
    • 3 min

    Measuring digital service quality from customer perspective

    The concern in measuring expectations is the subject of further debates. At the same time, the measurement of performance perceptions offere
    21 views0 comments
    Service Design: a pivotal approach for digital transformation
    Victor Sonde
    • Jul 23, 2020
    • 4 min

    Service Design: a pivotal approach for digital transformation

    Service design as a methodology helps to visualise and break down complex service components and their dependencies.
    57 views0 comments
    Co-designing for service innovation in technology
    Victor Sonde
    • Jul 23, 2020
    • 3 min

    Co-designing for service innovation in technology

    Codesigning, with user participation, are pivotal principles in service design and service innovation. The findings show that codesign teams
    43 views0 comments
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    Victor Sonde

    Founder, WayMaker Digital​

    victor.sonde@waymakerdigital.com 

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