Innovation

Victor Sonde: Social media trends during covid-19 and how elearning has paved the way for the future

Victor Sonde: Social media trends during covid-19 and how elearning has paved the way for the future as an elearning consultant.

Motivating users with gamification for design

Adopting gamification as an alternative lens to service designing can deliver increased motivation and engagement for applications, and in o

Methods to keep users at the heart of service design lifecycle

User research should not be based solely on discursive methods because they only capture data that customers want to articulate at that spec

Measuring digital service quality from customer perspective

The concern in measuring expectations is the subject of further debates. At the same time, the measurement of performance perceptions offere

Service Design: a pivotal approach for digital transformation

Service design as a methodology helps to visualise and break down complex service components and their dependencies.

Co-designing for service innovation in technology

Codesigning, with user participation, are pivotal principles in service design and service innovation. The findings show that codesign teams