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    Methods to keep users at the heart of service design lifecycle
    Victor Sonde
    • Jul 29, 2020
    • 3 min

    Methods to keep users at the heart of service design lifecycle

    User research should not be based solely on discursive methods because they only capture data that customers want to articulate at that spec
    23 views0 comments
    Service Design: a pivotal approach for digital transformation
    Victor Sonde
    • Jul 23, 2020
    • 4 min

    Service Design: a pivotal approach for digital transformation

    Service design as a methodology helps to visualise and break down complex service components and their dependencies.
    57 views0 comments
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    Victor Sonde

    Founder, WayMaker Digital​

    victor.sonde@waymakerdigital.com 

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