Victor SondeJul 29, 20203 minMethods to keep users at the heart of service design lifecycleUser research should not be based solely on discursive methods because they only capture data that customers want to articulate at that spec
Victor SondeJul 23, 20204 minService Design: a pivotal approach for digital transformationService design as a methodology helps to visualise and break down complex service components and their dependencies.
